Accounts from People We Have Worked With

Challenge

Contributions Not Fully Recognised

A retired civil servant in her early sixties had worked for two government departments across her career. On receiving her pension, she noticed the amount was lower than she had anticipated. She had no written explanation of how the figure had been calculated.

Our Approach

Entitlement Review & Correspondence

We conducted a full entitlement review using her employment records from both departments. The review identified that contributions from her earlier posting had not been carried over correctly when she transferred. We prepared formal correspondence requesting a recalculation and provided a supporting summary of the relevant regulations.

Outcome

Adjustment Confirmed in Writing

The department acknowledged the error and issued a revised pension calculation. The adjustment was modest — approximately ฿800 per month — but meaningful to someone on a fixed income. The process took eleven weeks from the first correspondence to the written confirmation.

"I never thought I would get anywhere with it. But it was worth doing properly."

Challenge

Appeal After Administrative Rejection

A man in his late fifties had applied for early pension access on medical grounds. His application was rejected with a brief form letter citing insufficient evidence. He was uncertain whether the rejection was valid and felt he lacked the tools to challenge it effectively.

Our Approach

Full Representation at Appeal Stage

We reviewed the rejection and the medical documentation available. We advised him on what additional evidence would strengthen the appeal and assisted in obtaining supplementary documentation. We then prepared and filed the formal appeal, represented him at the administrative hearing, and kept him briefed on each development.

Outcome

Appeal Upheld

The appeal was upheld five months after filing. Early access to his pension was approved, allowing him to reduce his working hours as his health required. He described the process as difficult but manageable with the support provided.

"Having someone else manage the correspondence made it much less stressful than I expected."

Challenge

Mixed Employment History, Unclear Entitlement

A woman approaching retirement had worked for a private company for twelve years, then a state enterprise for nine years. She had never received a clear explanation of whether her years in the private sector would contribute to her total pension and, if so, under which scheme.

Our Approach

Entitlement Review Across Both Schemes

We mapped her full employment history against the applicable schemes — Social Security for her private sector years and the state enterprise pension for the later period. We set out how each would calculate independently and explained the total picture in a single written document, with projected figures based on her current salary and planned retirement date.

Outcome

Informed Retirement Planning

No dispute was involved — this was a clarity matter. She used the written summary to plan her retirement timing more accurately than she had been able to before. She later referred a colleague facing a similar situation.

"It was the first time anyone had explained how both schemes worked together. I wish I had done this years earlier."